Terms and Conditions

We let you rent virtual phone numbers to receive one-time verification SMS messages online. Numbers are supplied by third-party telecom providers. Each number is rented for a single verification and stays active for a short period, normally about 20 minutes.

We do not own the apps and websites you verify with our numbers. We are not affiliated with, endorsed by or sponsored by WhatsApp, Telegram, Google, Meta, TikTok or any other service. Their names and logos are trademarks of their owners and are used only to identify the services our numbers can be used with.

You must be at least 18 years old and able to enter a binding contract. You must give accurate information when you register.

You are responsible for keeping your login details safe and for everything done through your account. Tell us straight away at support@virtualnumber.com.ng if you think someone else has accessed it.

You buy numbers using your wallet balance, which is held in Nigerian naira (NGN). You add funds through our payment partners (such as Paystack or Flutterwave) by card, bank transfer or USSD. We do not see or store your card details.

Your wallet balance is prepaid credit for buying numbers on the Service. It does not earn interest and is not a bank account or a deposit. Top-ups are credited after the payment partner confirms your payment.

If you paid but your wallet was not credited, contact us with your payment reference and we will investigate and correct it.

Prices are shown in naira before you buy and are fixed for that purchase. Prices and stock change from time to time depending on our suppliers and the exchange rate. A price change never affects a number you have already bought.

We cannot guarantee that a particular app or website will send an SMS to a particular number, or that it will accept it. Some services block certain numbers or countries.

If no SMS arrives before the number expires, or the supplier cancels it, or you cancel it while it is still waiting (after the short waiting period shown in your dashboard), the amount you paid for that number is returned to your wallet automatically. Once an SMS has been delivered, the purchase is complete and is not refundable. Full details are in our Refund Policy.

You must follow our Acceptable Use Policy. In particular you must not use numbers for fraud, harassment, spam, illegal activity or to break the rules of the services you verify with.

We may suspend or close an account, refuse a purchase or reverse a transaction if we reasonably believe you have broken these Terms, the law, or that your account is being used for fraud or abuse. Where we close an account for our own reasons, we will return any unused wallet balance that is not connected to a breach or a dispute.

You can stop using the Service at any time and ask us to close your account.

We aim to keep the Service running but we do not promise it will always be available or error-free. We may change, pause or stop features, countries or services, for example when a supplier changes what it offers.

The Service is provided on an "as is" and "as available" basis. To the fullest extent the law allows, we are not liable for indirect or consequential losses, loss of profit, or loss caused by third-party apps or websites rejecting a number or banning an account.

Our total liability for any claim connected to the Service is limited to the amount you paid us for the purchase that the claim relates to. Nothing in these Terms limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence.

You agree to compensate us for losses we suffer because you broke these Terms or the law, for example claims by third parties arising from your misuse of a number.

We may update these Terms. We will change the date at the top and, for significant changes, tell you on the site or by email. If you keep using the Service after a change takes effect, you accept the new Terms.

These Terms are governed by the laws of the Federal Republic of Nigeria. Please contact us first so we can try to resolve any complaint informally. If we cannot, the courts of Nigeria have jurisdiction.

Questions about these Terms: support@virtualnumber.com.ng, or use the contact form on our Contact page.